Arturia V-Collection 5 updates either not recognized or previous plugin-maps not recognized

The Arturia V-Collection 5 came out 19 May and I immediately updated (a Synclavier is included!, as are a B3 and a Rhodes emulation). Now it appears that some of the VST's are not recognized by VIP (Piano V, Matrix 12 V2, Sem V2, Stage-73 V, Wurli V2). The other 12 VST's are recognized.
Another issue is that none of the previous available plugin maps are recognized, so I end up with empty Arturia VST's.
I know this is only days after the Arturia update, and we cannot expect VIP updates to be available this quick, but could this issue be addressed?

Thanks in advance
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  • Yeah, not sure what the details of the arrangements are to arrive at a fully NKS (Native Kontrol Standard) plugin, but from reading this:

    https://www.native-instruments.com/en...

    -- and watching a youtube vid or three about NKS in the last week --

    it sounds to me like the main thing it takes for your brand X, Y or Z plugin to be supported by Komplete Kontrol is willingness on the part of brand X, Y, and Z's developers to "lift a finger" and put the effort into the NKS compatibility -- ie, Native Instruments isn't going to do the work for the 3rd party plugin developer, but they'll tell them how to lay it out and create parameter maps etc. so that it can be fully integrated with Komplete Kontrol.

    It's a "win/win" situation for 3rd-party VST developers like Arturia, the more they work with companies making plugin management software -- assuming the management software is a viable platform. The more people can use their plugin, the more customers will buy it!

    People can take whatever else they want to from Akai/M-Audio/InMusic not discussing VIP updates, bugs, fixes, etc. -- but IMO the fact that AREN'T giving any official news should tell people just how much they are(n't) committed to supporting it

    On using KK with other controllers -- I do remember seeing someone else mention you don't have to have NI hardware to use Komplete Kontrol. That could be helpful maybe.

    Cheers
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  • I’m amused
    https://soundoracle.net/blogs/soundor...

    Top 10 MIDI keyboards recommended on SoundOracle, with the AKAI Keystation nowhere to be seen
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  • They put the M-Audio at no 1, which has VIP as well. The problem is not the Akai advance keyboard, which is ok. The problem is VIP not being updated to recognize V-Collection 5. The M-Audio here will have exactly the same issue.

    There are still many good sides to VIP: having in one system an overview of all your VST's and their presets. The problem is that at least one major VST (V-Collection 5) is not recognized. Sure, their default preset will be loaded, but VIP does not recognize all underlying presets automatically. V-Collection 4 still works ok if you have that still.

    I still hope Akai/VIP will address this... but waiting for 13-14 months already is annoying, to say the least..
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  • I have the CTRL49 and VIP software aside, I love it. Paired with Ableton Live it's the only MIDI controller I need on stage.
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  • Yep, I was really impressed by the amount of and quality of the controls the CTRL49 had. It was one of the things that really attracted me to it and I do wish the NI S61 had the CTRL49's sliders, buttons, pads, etc.

    The thought of having all your inputs in one place is something I think they really got right on the CTRL49 - and it is laid out very intelligently. When I realized I was probably going to need to think about sending the CTRL49 back, I started looking at other M-Audio's and other brands. The Code 61 was interesting especially because of the +12 keys but I just could not like the pad grid being on the left side.

    I can understand if you don't care about the VIP features, but it was what made me "jump" -- and so keeping it just wasn't an option for me with VIP being such a failure on general principle -- especially with VIP's issues with Arturia. To me, there is something inherently wrong about having a brand new piece of equipment with knobs, etc. and a color display made for control and management of your plugins -- and are the distinguishing features of the product separating it from and making it more expensive than all M-Audio's other models -- but these features are useless because the idiotic corporate conglomerate who plopped these products out there on the market won't commit to supporting the VIP software in the real world so it can live up to their marketing hype. I will not subsidize or reward this kind of jackassery with my business.

    My refund for the CTRL49 hit yesterday.

    Speaking of unwillingness to subsidize companies with bad customer service, I also got my refund from Digital Deck Covers, another company this experience led me to cross paths with for the first and last time. (And no, I had not decided to return the CTRL49 for a refund yet when I started trying to get DDC to make me another cover or issue me a refund). I guess you can call this a review. They don't have a way to post reviews on their website and maybe some people who might be looking for a custom cover for some music equipment will see it here.

    DDC did a poor job of making the cover and cutting the back I/O panel section out to the measurements, drawing, and pictures I provided them. They got the width of the cutout right, but instead of cutting out only 1-5/8" or so of the height of the back panel wrap-over area of the cover, they cut out the ENTIRE height of the back panel area and kept on cutting -- right into the "top" of the cover (where it wraps from the back over to the top)... They didn't even seam/stitch the edges of the cover straight.

    Overall I am very disappointed in the quality of the cover and its workmanship for $42 plus shipping. I also picked and paid extra for their best, most padded material option they offered and was completely underwhelmed when I saw it. My immediate impression was that it was made hastily by someone who takes no pride in their work and that they knew they were not making the cutout to the measurements I gave them.

    I sent 3 emails over a week, including pictures showing how poorly the cutout area matched the device the cover was supposed to be custom-fit for and that there was an uncovered portion of the top of the CTRL49 as a result of how it was cut -- but DDC responded to none of my emails or even the attempt to get a response using their web contact form. They sure didn't have any problems acknowledging my emails or pictures of the CTRL49 I'd sent before they got my money. Ultimately it took filing a dispute with Paypal and ~2 weeks from the point I first tried to reach out to DDC about a re-make to get my money back. I should have stuck with my gut impression about the # of testimonials they have on their site -- and the lack of a physical address or phone number (so email/online is the only way you can contact them) -- that something was rotten in Denmark. A saying I have come up with now is something to the effect of "If you need a million testimonials on your site to say you do good work or have good products, something is wrong". Needless to say I'll be looking elsewhere for some covers for my NI gear.
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  • As I have just upgraded to the Komplete Utlimate package I got access to the Komplete Kontrol software. As this is a VST (it works in Reaper) I wondered if I could use it in VIP as a VST and then select the Arturia V5 instruments as presets.
    It loads up for me - then crashes. Worth a try. I await the next update of VIP then!
    • Chris my advice to you is don't waste your time with VIP. You have an incredibly greater amount of power and capabilities now if you have Komplete Ultimate especially if you have one or more NI controllers to use with it. I've got the NI S61 and a Maschine Studio now and once I get a good workflow, config and templates banged out (many many options including completely customizing mappings etc.) it is going to be awesome.

      I don't know if it is true or not, it may have just been "that would be awesome" fanboy speculation, but I saw someone on the NI forums mention a future line of their S-series MIDI controllers with displays etc. built in. Might be something to look into.

      I was thinking about buying Komplete Ultimate while the upgrade was on sale at half price this summer (early July?) but decided if I was going to spend any more $$$ on the music stuff right now it needs to be on a true low latency performance audio interface with drivers that don't suck. That last part is going to rule out 90%+ of the brands out there BTW. I'm not sure which model yet since there are some differences between features and connectivity, but it will be an RME of some model so I don't have to worry about the interface "falling over" (unable to keep up) with a loaded host CPU because most or all of the instruments I'll be playing and recording with are VST's.

      Anywho good luck with Komplete Ultimate, that is a lot of stuff to work with!
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  • Chris,
    I have already tried that as well .VIP will pick up the Komplete Kontrol during a scan if you point one of the scan folders to where Komplete Kontrol VST is stored.However when I tried to load a preset from within Komplete Kontrol (even an NI one) it crashed.
    Eventually I got an error saying VIP had stopped responding.It might be because they're both Hosts or VIP just doesn't like it.

    I get frequent messages saying "Hybrid 2 caused an error last time VIP was started ,do you want to disable it" (as it's currently still set as the default patch/VST ) . That's one of their own (part of the VIP suite by AIR and an Inmusic brand) not very inspiring

    Martin
    • Still no luck with the above regarding getting Komplete Kontrol working inside VIP but would like to add that in general I advise using VIP2.0 as it's the most stable.
      VIP 2.1 randomly crashed all the time for me no matter what I was trying.Also the "settings" tab was there initially when installed then completely disappeared from the Standalone and VST version of VIP2.1
      Had to uninstall 2.1 and reinstall VIP1,then 1.1 then stop at 2.0 and resist the temptation when prompted to install 2.1 as it adds very little and causes more problems than it solves

      Martin
    • Shame. I hate it for you.
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  • Chris I don't blame you for trying. But I wouldn't hold my breath waiting for that next VIP software update. :(

    I do challenge InMusic/etc to prove me wrong and put an update out that fixes everybody's problems. Heck, do that and *I* might even buy another CTRL49 :)
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  • I received a reply from InMusic.

    From what they are saying, it seems to be Arturia at fault here... Hmmm.

    Hi JC,

    Thank you for your email.

    Please accept our apologies for the delay in correspondence.

    I'm sorry to hear that you're experiencing issues with your Advance controller and VIP.

    With regards to your previous message, could you please advise on the issues you're experiencing in particular? I want to assure you that VIP has not been abandoned by Akai/inMusic, this is still being developed for updates.

    What issues are you experiencing with Arturia? If this is regarding plugin maps, you may not be aware but these maps are only available to us/VIP once supplied by the manufacturer. Once such maps are provided, they will be available in VIP updates.

    If you can please advise on the issues you're experiencing, we would be more than happy to help.

    Should you have any further questions, please don’t hesitate to contact us.

    Kind Regards,

    Krishan Pujara
    Aftersales Advisor
    inMusic Europe Ltd
    AIR | Akai Professional | Alesis | ▲lto Professional | Denon DJ | Denon Professional | ION Audio | M-Audio | Marantz Professional | Marq Lighting | MixMeister | Numark | SONiVOX
    p. 01252 896 040
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  • boilerplate responses and finger-pointing, nice....

    It is not Arturia's fault there are no maps. It takes two to tango.

    It is on INMUSIC to deliver on the claims they print right on the outside of their Akai and M-Audio products' boxes like "manage all of your plugins with VIP".

    Arturia was more than happy to work with Native Instruments to get Arturia's V-collection instrument plugins working with NI's plugin management system (Komplete Kontrol). I bet nobody has even reached out to Arturia from InMusic to try to work the issues out with VIP. And why do I say that?

    Exhibit #1:

    There have been *NO* VIP updates of any kind in a very long time. Don't let them mischaracterize this as an Arturia-only problem. Look at how long it has been since ANY kind of update to VIP has come out.

    Exhibit #2:

    Posts around here and elsewhere about even their own AIR plugins crashing VIP.

    Words are cheap, anybody can claim "this is still being developed for updates", especially if keeping their job depends on saying that.
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  • Since some of the more recent comments are still expressing hope of a VIP update:

    I'd be surprised if there are EVER any updates to the VIP software. Why do I say that? Just look at the forum posts here... they obviously don't care, and their support twits have no problem blaming Arturia for the incompatibility between VIP and Arturia's plugins.

    If management of this company gave a flip about anything other than profits they would not allow their support people to make these types of statements. It is not good for business, unless your business model is SO built around fleecing people who don't read before buying, riding on (and hiding behind) the coattails of past yesteryear successes of the products bearing those brandnames that you truly don't care what people say about the junk you market now or failure to stand behind it -- even on your own forums -- because you are still laughing all the way to the bank.

    Must be nice. Me, I work hard for my money and I'm getting a little tired of most of it going to keep crooks and charlatans in business.

    Hey InMusic: It wasn't ARTURIA that printed right on your VIP-sporting MIDI controllers' product boxes and claims all over the market that you can manage all of your plugins with VIP. So guess what? It's isn't THEIR responsibility to stand behind that claim. Ever heard the saying "writing checks you can't cash?" And let's stop mischaracterizing the problem -- Arturia is FAR FROM the only plugins VIP can't handle working with. But go ahead and keep shifting the blame while you will not lift a proverbial finger to back the claims YOU throw out there and support your VIP customers with updates. We're not all as stupid as you obviously think we are.

    I will not be the only ex-customer lifting a particular finger in response. What goes around comes around.
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  • This reply was removed on 2017-08-19.
    see the change log
  • Check your accounts you should find a link to download VIP 3.0 and iLok activiation codes. I am downloading VIP 3.0 and will load up and see if it supports the latest Arturia plugins and the Roland ones too! :-)
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  • I have installed the new VIP 3.0. Still no Arturia V-Collection 5 support. I only noticed that it does work to build your own preset maps for Analog Lab 2 sofar, so that is a slight improvement over VIP 2.0. So likely Arturia COULD develop plugin maps for VIP now - seems that VIP/Akai is not going to do it - but I am not sure if Arturia staff will take the time for this...

    p.s. strangely enough, VIP 3.0 does not include the Akai Advance series in the MIDI controller preset library. What is this Akai???
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  • Have they changed the website or lost my email/login details as my login details no longer seem to work.They were auto saved in the web browser but now aren't and the one I had written down no longer worked either.

    .When I request a password reset nothing appears in the email inbox

    Update: Password now reset ok,the emails took quite some time to come through
    then the latest reset I tried was there almost instantly,must be server overload or something
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  • I only see a 32 bit version in my Bitwig 1.3.16 plugins. If this doesn't install a 64 bit version, it won't be good for much. There may other improvements, but I can't get past the fact that it seems to be the same as the previous version. I didn't really use that for much when using it just seemed like an unnecessary extra step.
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  • About a year or more that this community was waiting for an update on VIP.

    To be honest I don't get it. No Arturia V support still. Just a very painful iLok registration experience.
    I may have missed something 'cause I don't get why is VIP is called 3.0...
    what I understand is Akai decided to change their software so it's no longer their problem if a mapping is not present. It's the "other" plugin. Right ? I don't understand the value of VIP if it's not providing the mapping ?? What's the master plan here ? Kill yourself ?
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