Arturia V-Collection 5 updates either not recognized or previous plugin-maps not recognized

The Arturia V-Collection 5 came out 19 May and I immediately updated (a Synclavier is included!, as are a B3 and a Rhodes emulation). Now it appears that some of the VST's are not recognized by VIP (Piano V, Matrix 12 V2, Sem V2, Stage-73 V, Wurli V2). The other 12 VST's are recognized.
Another issue is that none of the previous available plugin maps are recognized, so I end up with empty Arturia VST's.
I know this is only days after the Arturia update, and we cannot expect VIP updates to be available this quick, but could this issue be addressed?

Thanks in advance
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  • Still a problem even after the update... come on Akai, this is a joke!
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  • I’m sad
    Hey Akai, just bought an Advance 49 and it doesn't recognize Arturia V Collection 5. Any update on support?
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  • 1
    the update is: no comment, maybe we are working on it, maybe we aren't. we're akai developers, we shouldn't have to tell you anything about what we're doing!

    basically if you want to use V5, take your Advance back and swap it for Kontrol. The controller is not as good and you are limited in many ways, but they support all the good synths and if it's not supported you are quite aware what is going on with it... unlike AKAI who refuse to provide any help at all. Look at the 'mood in this thread' - 11 sad out of 12 votes, not a single happy vote!

    and yet not a single word from AKAI - just 'we dont comment on our software development.. youll find out when its out'

    and then its out and the release notes say:

    'various fixes'

    give me a break akai...
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  • Wow i just picked up a CTRL 49 and completely disappointed by this lack of communication and support . I'm all ready looking for a return on my ctrl49. I should have never branched out to Akai m-audio Alesis or Numark. Their Company are a total risk and the support is never there when you need it. I rather wait till Komplete Control comes with a color screen. The VIP software is buggy as hell. I can understand early days but 6 months and no change on V5 that's just neglect. The CTRL 49 was released just a few days ago. And arturia v5 is on its second sale .Get it sorted or give it up.
    • view 12 more comments
    • I bought the CTRL49 as well. I've had a lot of keyboard controllers and this is a great one. I play live in a rock band and the sliders and pads work well and it's way easier to configure compared to the older MIDI keyboards I have. I'm using Ableton Live 9 to control all my plug-ins and after my initial upset with the lack of support for the VIP software, I haven't looked at it again since the second day. If you need a great MIDI keyboard, keep the 49 and ignore the software. The Komplete Kontrol is OK, but the lack of pads and sliders isn't great if you need to do things on the fly while playing. The VIP software is a great idea to turn a dumb MIDI keyboard into a workstation, but until (if) inMusic figures out that they dropped the ball, the hardware is still worth having.
    • Pat,
      Sorry for the delay, I never noticed you asking a question :-D

      I don't think I'd buy any. Actually, I have 7 synths already including a Roland A90. Great for playing and the midi connections are quite amazing with 4 ports. That said, it lacks knobs and sliders but those weren't really popular in the 90s.

      I have an Novation X-station as well. It was discontinued around 6 years ago. Apart from being a good VA synth in it's own right, it's a great controller with plenty of knobs. It even comes with templates for the likes of Absynth. They aren't updated anymore though. I also have a V-synth but I've never tried MIDI-mapping it. Should work alright though with plenty of control and a touchpad.
      If the Komplete Kontrol series actually work like they promise, the 88 key model would be an option. If the keys and build are top notch, I'd consider selling my Roland.
      Also, the new M-Audio Code 61 looks rather cool, but I haven't seen in real life. Korg Taktile is capable too. I bought a Triton Taktile 25 cheap mainly for the Triton engine.

      Wonder if there's a way of selling the Advance without letting go of the plugin pack that came along it? Love the AIR stuff.
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  • 1
    At this point I think it is appropriate to begin requesting full refunds under "fitness for use" provisions in consumer law.

    The product has never worked as advertised ... not initially, and not with any subsequent updates of Akai's software or firmware.

    I am going to file a request for a full refund with Akai, wait 30 days and then file a law suit in the case of no reply.

    This has gotten out of hand, and Akai's lack of response and communication is unconscionable by any reasonable standard.
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  • Allen,

    Its well past time for Akai to do something about all of this but all we get is a smug 'we will let you know if anything changes'

    I guess you are in the US? Does anyone know of similar procedure in Germany?

    I can't imagine anyone buying their standalone MPC!
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  • I’m disappointed
    Received a Komplete Kontrol S49 for comparison. While the NKS supports Arturia V Collection 5, overall the software doesn't support other plugins I use such as U-NO-LX by TAL. Also, it can't send midi out by USB and Midi at the same time (unlike the Akai). Overall, I prefer the Akai Adance's UX but can't really use it since VIP isn't compatible with V Collection 5. Akai would be so much superior if it only supported the latest versions of VSTs
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  • Do not forget the lovely writing of the brand ...
    Akai Pro entered the electronic music industry in 1984 with one purpose - to give artists the tools they need to express and explore new musical possibilities.
    euh... LOL ?
    • view 2 more comments
    • VIP IS the new version of inmusic. Inmusic is the parant company that owns owns Akai, air music tech, Alesis, m-audio and a whole slew of other brands. So you are kind of limited for equipment that actually has good support.
    • I installed a second OS and then installed VIP on there and the whole thing went nuts. I couldn't get any support from Akai or the forums, but I found the location of the database for VIP and some basic docos for inMusic and figured out how to edit the sqlite3 db and change the erroneous paths. Long story short, VIP ended up using my old OS drive after the install so all the paths were wrong. It didn't even work properly after changing all the paths in the db to the new ones, so I thought about a complete format but was too afraid of the iLok since I already had two activations. So I put it back and junked the second OS idea

      Seems like the software is not very recoverable after an error as the database is a huge mess. Each time you start VIP it will mangle the DB more. This would usually be a big issue but for AKAI it seems they don't care as I have reported it and they didn't reply.
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  • I'm also extremely disappointed in AKAI total lack of support for the Advance series. Their lack of significant updates and the VIP plug-in maps which are basically never updated in the past year clearly shows that they do not care whatsoever about this product. It could have been a great controller, too bad. I am slowly but surely switching to NI now.
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  • i know its got Akai on the side of the Advance but all these issues are software related, I like the controller feel so as long as they can sort out the software it could be a great package

    i just wish that someone would give us updates on what is actually happening
    ie we've looked at the issues and are testing new program...etc
    If they are having problems with the software developer, just a little note saying so and that they are dealing with the problem, would be helpful to all us customers who are getting frustrated with the lack of communication.

    i've messaged Akai with my concerns about it feels as if Akai have lost faith in this product, i got a response saying that they definitely have not.

    i just wish they would have better communications with the people who spend their hard earned money on their products
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  • That's it folks. I returned my Akai Advance 49 today. Will stick to Complete Kontrol for now. Hopefully Akai will get an update soon for you all.
    • With all due respect, you are pretty inconsistent in your views: "No, I wouldn't have bought a different controller. I am even investigating a Nektar Panorama P4 to compare."
      Good luck with CK.
      As you yourself said in this post: "While the NKS supports Arturia V Collection 5, overall the software doesn't support other plugins I use such as U-NO-LX by TAL. Also, it can't send midi out by USB and Midi at the same time (unlike the Akai)."
      These forum rants are such a waste of time...
    • My congratulations!!!)
      Here in Russia i can't return it, because the company i bought it from not official reseller .
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  • Jut got my Advance 49 today.
    Dear AKAI, I like this product so far, really, but we need support for Arturia Collection V.
    I have no idea how hard it is, but, like Massive or Synlenth, Arturia Collection is a very popular plugin and the whole value proposition of your keyboards lies in the VIP software.
    Please, could you give an estimate ?
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    • sounds depressing :)
      I really like the ability to browse all the other plugins and I'm wondering what's so complicated. It might be a deal breaker for me, I'm using jup8 a lot.
      However, I'm a natural optimist but does this community lost faith ?
    • Mostly because of the seriously Buggy software, lack of updates pointing at the Advance being abandoned already.
      Oh, and the complete silence from the support Team tend annoy quite a bit too.
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  • Mostly switched off.

    Not supported, buggy, doesn't work as advertised, abandoned by Akai, silence on any of the problems with it from Akai

    Doesn't support Arturia but it doesn't support a lot of the claimed others like Spire on Mac OSX and stuff like Omnisphere is mapped but by someone who obviously never used it before.

    Funny how a second wave now turns up after another 6 months going by hoping it really isn't this way. But sorry...it is. Send it back while you still can
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  • Any update on this? Just purchased Analog Lab 2 as it is listed as being supported by VIP with my Advance 49.
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  • I’m angry
    The controller is a solid piece of gear, but the whole selling point was the integration with VIP which along with Komplete Control are just wannabe clones of the old NI Kore software (which actually worked well with anything I threw at it until NI stopped support for it).
    VIP still can't deal with Z3ta+ 2.2 patches either.
    It is seriously sad that the primary selling point of Akai's flagship keyboard controller is a joke and we can safely say that the VIP dev team either 1) has no idea what they are doing, 2) do not really care as long as unknowing customers keep buying the product thinking it works as claimed.
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  • Just ought an Akai Advance 61 - beautiful gear, nice pads - but the VIP software of course is buggy. Its crashed many times on me trying to load a map for artria analog lab 2. When watching the video to load a map, I also find that my menu does not have the same option to load plugin map his does on the video. So I cant do that. I cant believe this level of dissatisfaction is happening on an akai pro forum and no one pays attention. Who is this Akai team? I have 3 akai products - this is the gem - ready to send it back - cant use this on stage - to buggy and I'm missing analog lab 2 that I use extensively - Doesn't Akai read these forums?
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  • 1
    I know of a mini "protest" forming up at NAMM from some dealers ... I hope it becomes public.
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  • Someone should probably screendump this thread before it gets deleted. I've seen this stuff happening before :P
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  • Hi everyone, as I also have this problem I spoke today to a good friend and colleague within the company and he has allowed me to inform everyone here the following:

    It's in hand this is what is happening ......
    We will be supporting with 3.0 which is a free update.
    Going to be launched later in Feb.
    Adds a bunch of new player support for things like V5 collection and East West - the problem was they made a new player in V5 but version 3.0 solves this.

    So patience everyone :-)
    • Your mate could be fired, he has broken AKAI policy here. It clearly is told by Corey above that their policy is not to provide updates. The fact we find this out by someone who has the problem who happens to know someone at AKAI who is willing to break the rules .. I wouldn't be surprised if this comment is deleted by AKAI since it's misleading having customers telling customers what is going on
    • It's certainly hearsay, but not necessarily slanderous or libel so there's no reason to remove this. But it's obviously not an official statement from the company and should not be considered as such.
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  • This is very good news: fingers crossed, even if it will be March..
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  • Nice work Akai..we have to wait for someone who "knows" someone in the company to give us feedback on what they are doing. To busy I guess to address the product owners directly. This feels like a mom and pop development organization with no Agile methods in use for rapid software development, no best practices for interacting with the user community. I spent years in commercial and custom software development at all levels, including structuring and running international follow the sun software teams. Never have I seen such a poorly crafted response to new software issues. Whoever is running this organization at the top is inexperienced - there buggy code should addressed in rapid iterative updates (Agile) - but its not. And corporate communications, well..what a Joke. I would be looking to fire someone and reorganize based on this blog feedback alone.
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  • 1
    Hi Syonix

    Is this hearsay, not doubting your contact but unless there is some official notice from Akai...etc

    Corey.. are you watching this,, any official comment yet?

    sorry for the doubts, happens to many times that you get your hopes up ready to be dashed again

    :-)
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  • Ill watch this blog for another week to see if Akai has any meaningful contribution or statement of intent, schedule or something. If, as anticipated there is no reply, no meaningful change, then I would presume this is the way Akai will always operate.
    If that's their MO then back goes the Advance 61 to Sweetwater.

    Have you read some of the other threads on this community site? raging anger over other major issues/failures on other gear/software. A consistent pattern of non response regarding poor quality control, compatibility issues, etc...
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  • Hi guys! Of course I'm watching ;)

    All forums are full of hearsay, good and bad, and I don't doubt that this may be valid information, but as avid forum users I hope you will all know to take any information like this with a grain of salt. I've always been adamant to convey that our development team is listening and concerned, and I feel as though that's been lost simply because an update wasn't as forthcoming as anyone (including myself) would like. But allow me to explain.

    As much as I would like to convey information about release dates and progress, it's not always that clear and/or available. Any developer would tell you that things can change very quickly, and suddenly that release date gets pushed back. Especially in cases like VIP where further development likely requires cooperation from other brands, or more specifically direct competitors. Politics like this can heavily affect development, and is often overlooked by consumers.

    I'd also like to point out that release dates will often even imply that the product has been created, tested, and is ready for release, but then simply waiting to be released on a certain date, which is not even remotely true for software. Take MPC 2.0 for example, which was finally announced for a release in Quarter 1. It's not available yet and likely still in testing phases, but everyday I answer questions about why customers can't download it now. It's just not ready yet, but the moment it is, it will be made available to end users.

    Akai Pro is not afraid to announce expected release dates, even if they are a bit vague, but not until they can be absolutely sure that the those dates will be met or at least kept in the same ballpark. But, as I'm about to discuss, those release dates will not be announced by me here on the community forum.

    Now finally, we love all of the support (good and bad) here on the forum and thrive on the feedback. It's great that so many of you look for support here and contribute to the Akai Pro community. But please keep in mind that there are thousands of other customers that do not use the forum and look elsewhere in the company to get their information. Forums can be confusing, misleading (see the post in question) and generally not a good place for people to get official announcements from a company. The outreach in the end is very small in comparison to the user base.

    For this reason, Akai Pro will not make any official announcements here concerning updates, release dates, new products, etc. I am of course happy to convey that information and answer questions once the company has made their announcements, but you will not be getting the initial announcement from me, whether I have the information or not.

    As usual, I know this is not new information to some of you, but I hope that it helps clarify.
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  • I think we understood long time back that Akai is not into telling its customers anything. Frankly, I don't care anymore

    8 months ago this was reported as broken. Its a feature used to sell your product but its not true. This forum is full of other bug reports of crashes, non supported plugins, out of date plugins.

    Out on other well used forums I see comments about your product(s) like:
    - Definitely wouldn't use it for live work as it crashes all the same
    - They feel mislead and cheated on what it actually supports
    - That Akai isn't able to develop software or even keep it up to date
    - That they don't support their products once the initial profit has been creamed off
    - That they suspect that the MPC X might have similar problems as its hugely software based but in an external box
    - They don't want to by another Akai or affiliated brands based on VIP experience and non existant bug fix updates.

    Everytime someone asks if the VIP/S61 is any good people jump in with posts warning them to stay away for the above reasons.

    With all the bad feelings cause I wonder how you keep on in business

    P.S. They seem to quite like the AIR effects package though ;)
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  • Hi Corey
    I understand your points, but it would be nice just to have an update, ie our development team or the company that's updating the software are looking into the issue etc

    But constantly there is nothing about any update,it could be hours or maybe years, people don't like this uncertainty so you can understand why people get disillusioned with the products. Eventually the word will spread and Akai will start to lose business,

    Are any of these concerns passed on up the chain to company managers, if so what are their responses to these issues

    Some people have been waiting a long time for this update and are getting very annoyed, I'm willing to wait but as i have said it would be nice if Akai could just give some feedback as to how the update is coming along

    It just seems that Akai are doing nothing to solve this software issue, whilst they probably trying their best, but we as consumers have no idea either way

    Surely in this day and age, it is good practice to look after and inform your customers so they will return and buy newer products

    Just wanted to get a few things off my chest
    • I realize that this thread is now very difficult to follow from all of the similar questions, but I'll gladly answer this again: Yes, the team is aware of your concern and arguably more concerned than you are (this thread is heavily monitored). And yes they are working on a solution.

      But, there is no ETA on an update for the software. If there were and if I could post it here, I certainly would.

      But as I described in the previous post, there are a lot of reasons why that is not currently available and why end users will not get status updates. I don't know of a single company that currently does this, but I've seen it in the past and it very often does not end well.

      Thank you for your patience so far.
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