I’m frustrated

cannot install mpc elements driver software, windows does not find them

received my akai mpc element today, downloaded the mpc essentials, then plugged in the mpc and the drivers could not be installed. Windows simply says "no drivers found". Since then i have spoken to HP support and did whatever they advised but to no avail. In device manager, under other devices the mpc element shows a yellow triangle symbol along with the other 2 devices listed there, one of them is unknown device and when i install and uninstall the mpc the unknown device is installed and unistalled too, so i guess its the same device. Basically windows cannot find the drivers...whatever i try.
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