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I’m
frustrated
EIE Pro recording results in white noise static!
When I try to record inputs into channels on the EIE Pro, I get very harsh, loud white noise. I've tried various ASIO drivers. I've tried this in FL Studio and in some other basic recording software. What's weird is, it's not all the time. Sometimes, I'll be half-way through recording vocals and them bam... it's LOUD white noise. I'm trying to run my final vocals mixes for an album through this processor and this is causing a big delay in my process.
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Hey sam, is all your other sound cards disabled? What other usb device do you have and have you ever had any disconnection issues? What operation system?Comment
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All other soundcards are disabled. I run a wireless mouse plugged into the back of the interface and that's all but I haven't had any disconnection issues. I run an Alienware M15x with windows 7 home premium 64-bit. I have 6 gb ram, and Intel i5 processor. I'll be recording and then bam... I get hit with really loud white noise. I've tried the EIE ASIO driver and the ASIO4All driver with similar results. I do get an error message every time I start the EIE Pro and I think it is related to the drivers. However, I just click okay and sound plays fine from the computer. The problem is isolated to recording input only. And when I use the EIE as a standalone pre-amp without being plugged into the computer, it works great as well. I tried re-installing the drivers several times.
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That will usually happen when you have buffering drop outs. Try adjusting the playback samples and/or increase the compensation buffering.
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The buffering is not much issue. The buffering issue (if the samples are set too low) is usually clicks and pops. This is like pure white noise. I sat with it at a low volume today and just listened. It seems to randomly move from normal, to all of a sudden a -15db hiss with super amplified vocals that distort. Then it moves to red-line white noise that is very loud. I played with the power cord a little bit and it almost seems to be picking up interference of some kind. When it's white noise and I move the interface around, the white noise seems to change quality. When my ears are rested, I will try moving locations.
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Give us a call if possible.
WORLD HEADQUARTERS
United States
Tel: 401.658.4032
Europe
United Kingdom
Tel: 0044 (0) 1252 896000
Germany
Tel: +49 2154 812 99-0 -
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i'm looking for the driver for the eie pro i had a disconnect problem when i first plugged it in and now none of my software recognizes it (audition, sonar 8) and akai doesnt offer any drivers nor will my computer pick it back up again upon plug in.-
What operating system do you have?
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I’m
frustrated and disappointed
I'm having exactly the same problem.with the inputs. using 64 bit Windows 7 on a Sony Vaio.
I noticed that with inputs 1 and 2 recording and my guitar plugged into input 1 - when the white noise occurs the signal breaks through onto the other input. After a while the noise stops and it works ok again but the signal is now on input 2 !!!!
Other problems
after a few minutes of playback the sound starts to break up, getting steadily worse and worse. This happens on both ASIO and windows sound.
If I plug it into a USB 3.0 port on my PC it crackles constantly. I can only get it to work at all by plugging it into a express card USB interface or by using thje dual purpose esata/usb socket on the machine.
The USB hub gets messed up if you change sample rates or buffer sizes, with MIDI events from my controller coming through several seconds late.
Turning on phantom power seems like a major trauma for it..
This thing should never have been put on sale in my opinion.
I'm very disappointed by this - sending back to shop ASAP.-
Hey Noel please give us a call so we can help.
WORLD HEADQUARTERS
United States
Tel: 401.658.5760
United Kingdom
Tel: 0044 (0) 1252 896000
Germany
Tel: +49 2154 812 99-0 -
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Is everyone using our ASIO driver?
http://dl.dropbox.com/u/49840836/Driv...
(32 bit)
http://dl.dropbox.com/u/49840836/Driv...
(64 bit)
http://dl.dropbox.com/u/49840836/Driv...
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Hi I'm using the 64bit ASIO drivers that came in the box.
I just download the one from your link but my PC says the zip file is invalid.
Will try calling UK support number - what are the operating hours?- view 1 more comment
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I'm using windows native zip file support. Every other zip file I've ever downloaded has opened ok
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Im not sure why they wouldn't open sorry.
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i got the drivers to work now, thank you. and the akai panel shows up but i still cant get either audition or sonar to recognize it in the controller options. anyone know what im dong wrong?
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You don't see it as a midi I/O device or as a DAW sound card option?
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Hey Michael, did you get your setup figured out?
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I’m
undecided
I made some progress. by disabling the wireless network and ACPI battery control in the device manager.
Now it works perfectly as an output device but only if I select the smallest possible buffer size (49 bytes at 44.1KHz)
But the recording inputs will work OK for a variable amount of time from a few minutes to an hour or more and then suddenly create the loud noise signal again,
Sometimes the input will go suddenly very loud and distorted before breaking down into noise,
Sometimes the input comes through on the wrong channel, -
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Please give us a call if your channels are switching. Sorry for the troubles.
WORLD HEADQUARTERS
United States
Tel: 401.658.4032
Europe
United Kingdom
Tel: 0044 (0) 1252 896000
Germany
Tel: +49 2154 812 99-0 -
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Is everyone all set? No one needs a RA?
- view 2 more comments
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The PC I have it working with is a Sony VGN-FZ11Z. which is a 32 bit Sony Vaio with USB 2 ports.
The PC with the problems is a 64 bit Sony VPC-F13M8 which has some USB 3 ports and a combined USB 2 / eSata port. The EIE works best on the USB 2 /esata port or on an express card USB 2 port which I bought for the purpose, but eventually the inputs get noisy and sometimes swap to the wrong channel..
My own guess is that the data frame representing the inputs gets out of alignment. this is based on 2 of the symptoms - sudden abnormally high gain with digital clipping and signal breaking through onto - and sometimes swapping over to - another input channel.
on the usb 3 ports it's completely unusable - unless the buffer is set to 49 samples (at 44.1KHz) in which case the ASIO drivers seem to work for a while. But for windows audio the sound is totally broken up with constant crackling. -
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Thank you for the specs. We will look into this.
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I’m
frustraded and angry
Is the "EIE Pro recording results in white noise static!" issue going to be fixed ? I got the same problem, and I'm running Windows 7 64 bits too.
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i am about to purchase but this is putting me off, is this a problem with just win7 64bit? will i have the same issue with say mac lion os
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On Mac OS Leopard (32bits) I did not have any problem
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Any update on this? Did you manage to reproduce the problem?
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No we have not. We had success on 64bit windows and it was tested on a few other windows as well, 32 bit included, and neither gave us issues. I am still looking into this further but its difficult to pin point considering users have taken the EIE Pro to another system with the same operating system and could not recreate it.
Has anyone tried on another system?- view 4 more comments
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Does the noise stop when using the buffer set to 49 samples (at 44.1KHz) like Noel?
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CPU usage is around 15% without noise. When the noise comes it's around 9-10%...But it can be around theses values even without the noise...
Same problem even with the buffer set to 49 samples :/ -
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Hello everybody, I just tried my EIE pro with 2 different computers. With one it works well; with the other one NOT and have the same troubles like other users here (noise, latency, crackle etc).
The computer where it works is an old Pentium 4 with 512MB ram!! winXP sp2
The computer where it not works is a ASUS pentium P844 @2,6G 3GB ram, win XP sp2
tried on same sequencer software (cakewalk sonar) with different driver (asio-wdm)
and sample rate, buffer size etc. but the noise remain, tried to avoid wi-fi connection, antivirus, native soundboard (realtek highdefinition audio) but nothing.
I really can't understand why it works on old computer and not on new.
If it is incompatibility with other hardware it needs absolutely a new version of driver!
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i got the same problem of noise cracking, i've tried on 2 PC : win Xp and win 7, 32 and 64 bits..and same result..
is akai working on new drivers ? it is impossible to use the interface...
what can we do ? -
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I started this thread and have managed to come up with a solution regarding the problem. My computer is pretty high quality so it caught me by surprise that something like this would cause the EIE Pro to screw up. My processor runs in turbo a lot to give me great speed. Just by chance one day, I turned on "Stealth mode" on my computer with halts turbo windup of my processor. This in turn fixed the static problem. If anybody else is running a processor that has the turbo option, find a way to run it in stealth while you are producing and see if it helps!!!
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BTW, it has nothing to do with buffer speed.. it's a totally different sound than buffering issues...
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to be more specific, the static coincides with the turbo speed of the processor... with my "stealth mode" on, I haven't noticed any significant issues with CPU "hogging"... so I'm guessing it's in interference issue... Literally, when it's about to happen, everything through the interface unit is so amplified, barely tapping the unit will result in a sound with a db of about +6 then when the processor really kicks in, it's just unbearably loud white noise
- view 3 more comments
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If your hardware is acting strange to your touch I would swap it out. If you can't at your retailer we can help with the number below.
Noel, does your EIE Pro respond to touch like Sam's? -
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Not normally, but when it goes into the really high gain mode then any disturbance of the physical control knobs/switches gets magnified enormously.
Remember in my first post I said that it reacted badly to switching on phantom power ? That was just another manifestation of the same problem - small amount of noise made big because of the gain problem.
I'm convinced the problem is software / interface related. The only diagnosis that makes sense to me is that the input data is steam is misalligned with what the driver is expecting. it would explain the ultra high gain problem and also explain why inputs 1 and 2 get swapped over.
This is quite separate from the output related problems which manifest as choppy broken audio.
ASIO drivers at 49 samples works OK for a while but it still starts to break up after a few minutes. On windows audio nothing works.
But on my old 32 bit Vista laptop it all works perfectly. -
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Give us a call if you are still having issues.
WORLD HEADQUARTERS
United States
Tel: 401.658.4032
Europe
United Kingdom
Tel: 0044 (0) 1252 896000
Germany
Tel: +49 2154 812 99-0 -
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Turn off your wifi, ethernet card, camera etc, because badly written driver of some devices can cause problems like this. In my case it was wifi card, turning it off using just that switch on laptop (acer tm77059) makes me able to run on lowest latency, but when i turn it while working on interface causes input switching/white noise/latency/bitcrush in about 15 seconds. -
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Hey everyone, roming22 had a bad usb cable and a replacement solved the issue. This may not be the same for everyone but make sure to give this a try if nothing else is helping. Best Regards.
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I too am having this similar problem. The issue seems to be intermittent and not exclusive to the white noise problem, which I have. Even using the EIE as a soundcard for listening to music from Itunes causes occasional drops and glitches. In protools 10, sometimes the input channels work sometimes they don't - as in sometimes there is sound going to the program and sometimes there is not, and that position changes without warning and with no adjustments to ProTools. I am using the win 64 bit driver. In the end, I want to use this box, it's handsome and robust but at the moment it's nothing more than a $250 USB hub. Please help us with this problem, AKAI. You are our only hope.
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