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I’m Worried, frustrated , pissed off

Komplete 9 ultimate 64 bit problems with MPC Software

Just got my Ren & 1.3 update etc
I also purchased Komplete 9 ultimate that I stored in my external harddrive attached to my MacBook Pro ... The problem is when attempting to get sounds out of any of the programs in Komplete ... At the end of the tunnel (of folders etc) there is nothing... (When i Go to Alicia keys>instruments> scroll down....etc BLANK
WHYYYYYYYY!!!!! Pls help a music loving distressed soul
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