MPC Touch DisplayLink driver compatibility with Mac OS High Sierra

Don’t update there is no solution until Apple solves with update.. Crashes when using the screen display
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  • Hey everybody,

    Just following up - The information that I have lines up with what is here in this thread. I have seen the MPC Touch display functioning with High Sierra 10.13.2 with DisplayLink driver version 4.1. This DisplayLink driver version is embedded in the MPC 2.1 installer and can also be found at DisplayLink's website.

    No word about 10.13.3 at the moment so I would recommend staying at 10.13.2 for the time being. If I receive any news about compatibility I will return here and inform the community.
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    • Sorry to hear that. The strange fact is that according to the DisplayPort, on the 10.13.4 there should be no screen at all. However, as they wrote, on the 4.3 driver they enabled screen "clone" functionality, so perhaps that's what you are seeing now (if you have the newest driver, i.e 4.3). It is not what is required by the AKAI touch tough (ie the extended mode)
      https://support.displaylink.com/knowl...

      But to be super clear and perhaps to help others with 13.10.3 that is my whole procedure:
      1. I installed all the drivers for Akai Touch -> didn't work (not sure if the reason was that I've got it connected via usb and turned on during installation - I don't remember)
      2. I installed the newest DisplayPort driver -> didn't work either (tried the trick with the screen brightness without any luck)
      3. I tried the "reset layout" workaround: https://support.displaylink.com/knowl... -> didn't work
      4. I've deleted the windows manager conf. files: /Library/Preferences/com.apple.windowserver.plist ->didn't help
      5. Then I uninstalled the DisplayPort driver
      6. Then I reinstalled each AKAI driver (sound, touch, display) but this time -> without the AKAI Touch connected
      7. I opened the display settings utility from installation app and connected AKAI only after starting the testing procedure (after the last confirmation). Then it worked.

      As for 10.13.4 - it seams that unfortunately it wont work at the moment. But guys at DisplayPort seems to take the issue very seriously (last post on they message board is from yesterday) so hope they will came up with solution promptly. It affects way more hardware than just AKAI's (basically all the USB external monitors)
    • Yeah just gotta wait. Appreciate the help though thanks a lot!
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  • 2
    This worked for me. Spread the word...
    Aled Stephens 1 month ago
    I was having the following problem with my MPC Touch in OS High Sierra: when I use the Akai ‘configure screen’ option in the MPC Installer, or when I open the Akai MPC 2.0 software I was logged out of my mac.

    This is due to OS switching to ‘mirror’ mode when it detects a new screen. There is a bug in the High Sierra OS for mirror mode that causes Window Server to crash, terminating all open applications and the user being brought to the login screen.

    However it is possible to use the MPC Touch in High Sierra.
    I managed to resolve the issue by pressing the keyboard shortcut to toggle screen mirroring (CMD + 'lower screen brightness’ ) at the instant that the MPC Installer software turns the MPC Touch the screen on during the ‘configure screen’ step.

    I think this works because it manually toggles the MPC Touch out of ‘mirror’ mode (and into 'extend' mode) before Window Server crashes.

    Now that the OS has recognised the MPC Touch in ‘extend’ mode it seems to work fine, even after unplugging/restarting.
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  • Tried the solution many people have posted multiple times with CMD + lower screen brightness on 2016 Macbook Pro High Sierra 10.13.2 and have had no success so far. Any other fixes or updates happening?
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  • I have ended up having to roll back to get to use this. absolute pain to get it back to El Capitan. Not something I would go around and recommend to people as a solution. Where do i send the bill to Akai? :D
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  • Tried the new DisplayLink 4.3 beta driver with M.P.C. Touch and MacBook Pro 2016 on High Sierra 10.13.2. Still only getting black screen on the M.P.C.. Native Instruments is looking promising.
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  • I managed to get High Sierra working using Air Display but latest IOS update has just blocked it all again and Air Display say they don't have a workaround yet as its a major breakage for them.
    I have a new MacBook Pro with Touch Bar so can't even try the Cmd Lower Brightness.
    How can Akai not have a product that works seamlessly with a macbook !!
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  • Anybody get this working with 2016 or newer MacBook Pro? The MPC Touch hasn’t been working for a few months now even on 10.13.2.
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  • Display Link have put up a beta update. It’ doesn’t allow touch screen on the mic but st least gives back command of the hardware functions with MacBook. Im keeping an eye out fur Air Display updated as well. That’s what worked for me up until IOS 10.13.4
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  • I’m frustrated
    1
    This Suck, I have alot of music compositions I have to get done, and I need my Mpc Touch Screen To Work. Just very frustrated right now.
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  • 4
    Akai.....are you gonna help us or naw???? I have the Touch, have bought almost all your expansions and additional content, I then get a new computer and CANT SEE THE SCREEN!!!!!!!! I need a solution TODAY!!! Im on High Sierra 10.13.2 and I'm on Akai 2.1 software. What do I do to get my screen going today?????
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  • I’m Angry!
    2
    It would have been nice to receive a warning email from Akai regarding this issue. I definitely would not have updated!
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    • You’re welcome!
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  • I’m frustrated
    I have a problem with my Mac high Sierra 10.13.4 and Akai MPC Touch, the Displaylink BETA 4.2 does not help. when will there be a new update? I earn my money with this machine, and must be able to work with it!
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    • Well, apple does not care. will probably be like that, but the problem is only the displaylink driver. and if akai devices sold with third party providers, then they should make fire times under the ass. I will do a downgrade, with which software is it still compatible on the mac ?
    • I have 10.13.3 and it works flawlessly. I put the exact instruction how I managed to install it on this site (one of the previous comments)
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  • 2
    I have a simple rule: When you you use a computer for a specific purpose (like music production), and it's working properly, don't update ANYTHING unless you absolutely have to. You can say that Apple should do this and Akai should do that, but the reality is that YOU will be holding the bag when things go wrong? Software is complicated, and software interacting with other software is ridiculously complicated. The computer industry is based on the concept of "too many cooks". I find it miraculous that things work as well as they do.
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  • totally agree TMPC. you know though that when purchasing new gear, plugins, programs, compatibility issues mean everything. I may have to have a certain program but because its new, it wont run on a older OS.
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  • 1
    Yep. That is the big trade off. You will certainly hit times where you have no choice, but you should try to minimize those times and never assume that it will go smoothly. Be wary. Research whatever change you are going to make and try to NOT be the guy who does it first. The worst situations are the ones where you can't easily go back. Apple is a huge offender in this area, as is NI with Native Access . . . I hate that program.

    Have a good one.
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  • Well, most of you are losing the point. AKAI sells this MPC saying it has Mac compatibility and even have the Apple logo but with very small letters says it works with OS 10.9 or lower.

    The point is: you buy this MPC to use with your Apple computer or laptop. Where AKAI informs you that it works.

    It's not Apple that sells their computers saying it runs with this AKAI MPC or other company/equipment.

    I'm a Akai MPC user since MPC60 and what I and many users would like to have is the respect and consideration of this company.(AKAI)

    In my opinion, this model was a big mistake, since AKAI itself can not offer or update the software to make it work.

    Not being able to upgrade your computer is ridiculous and the worst thing is to buy this MPC in December 2017 and even today I can not use.

    A big disappointment with AKAI.

    The minimum for future consumers is to discontinue this MPC Touch.
    it's really a bad idea to use USB as a video extension of your screen.

    AKAI if you have a equipment it is your responsibility to make it work with the others and still do all the updates in a short period of time to keep it working with everyone else.

    or just say that your equipment does not work with APPLE.
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    • Apple have been sucky since Steve Jobs left us. Their QA testing is poor for their own OS, let alone 3rd party.

      There are a few people I know who have seen an error on boot with the words "too many dead corpses". Their support have no idea how to solve it but tell you to reinstall your os....

      I think we can all agree it is not just akai at fault here but just the situation could have been handled better prob by some of us users but also the overall communication with it's end users who have to signup to register. There is an existing line of communication they could have sent this out. They spend enough time sending us emails to buy sample packs afterall.

      Also that guy Tony from Akai has not exactly posted on here too much. It has been very bland/vague. Alas I would probably avoid this thread if I worked for Akai.

      The work around that has been repeated many times on here, lets be clear on this too. It does not work for everyone (i wish it did).

      Anyway for now if you have not downgraded, then i guess all you can use is the software to try craft some beats or most likely use your midi keyboard.
    • Big news flash: Apple only wants you to buy Apple products. If they don't make it, they don't really care about it. This was true even when Steve Jobs was at the helm.
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  • Hi, Pepe. I don't know what Akai specified OS-wise when you purchased your Touch, but they currently specify OS X 10.10 to 10.12. The problem here is that musical pursuits want a stable tool that always works, but the computer industry is based on selling new whiz-bang stuff where long term compatibility doesn't matter. Ultimately, you're screwed. All you can do is buy a combination of things that work, and then use and update them as long as you can. When you can no longer update them, live in the past, and use the stuff you've acquired until something compelling enough comes along for you to start over again. This is how the world works.

    As for discontinuing the Touch, that WILL happen someday. However, like tastes in music, people have different priorities. I purchased a Touch about two months ago because the important things for me were that the DAW could run as a plugin, and that it had a dedicated hardware interface that didn't require me to use the computer keyboard for everything. At the time I had to buy Akai's hardware to get the plugin DAW, and I now see that you can buy just the DAW software. The Touch is fine, but I have no use for the pads, so I probably would have purchased the DAW software and a different interface. Am I disappointed? Yeah, a bit. But this is the deal you make with the devil (the computer / software industry) to be able to to do absolutely amazing things musically in your home. Otherwise, play a musical instrument made of wood. Wood is still on version 1.0.

    Barring new info from Akai, you should either sell your Touch, load a compatible OS on your computer, or buy an older computer that can run a compatible OS. I run OS X 10.11 on a 2012 MacBook Pro for these sorts of reasons. I have no plans to upgrade until I have to.

    I'm old enough to remember "the good old days" of home music production. It sucked ass! Problems and all, people have it made these days.
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    • 100% agree. However, at the moment Windows seems more future proof than OSX. It is not the first time APPLE screws up and their future plans make me worry that they will stop making computers altogether and move to some kind of ipad hybride (ipad PRO is the future for them imho...)
    • Personally, I will never use an iOS based product for anything . . . certainly not music. This business of upgrading the operating system, but you can't go back if you find a problem, is for the birds.
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  • good stuff fellas. Akai should have gave all us Touch owners a major discount as a upgrade incentive to get the Live. Just a little bit of research and potential buyers are gonna see that the Touch is not going to be a good investment moving forward. Or they should have released the Live FIRST....then gave buyers a lower priced option thats not standalone. Producers who are MPC purists want the standalone....they know that. But they put a lower priced Usb based version out first as a money grab. i was on chat with Akai the other day for several hours to get my Touch screen working with OS High Sierra.....their bottom line was, "Call Apple". I was super pissed. If your product doesnt work with Apple, i wouldnt have spent $700 dollars a few yrs ago. I get that they cant predict what Apple does with their computers....but if i buy a new computer and your product stops working...and you have NO workaround for me, YOUR customer....now im looking at Akai as not caring about their customers. They got a big L. Musicians we go through alot to keep great music in the world. The last thing we need is for the makers of our tools to be out here trying to screw us too.

    Btw, i wasnt going to downgrade from 10.13.2 to make this thing work. I did one of the workarounds suggested here...CMD + lower screen brightness when i turned the Touch on, and it worked and has been working ever since. Im on software 2.1. Why couldnt have Akai told me this? They basically told me, dont get a new computer. But they want me to get new Akai products.....
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    • But the problem is with the computer, not the Touch. APPLE introduces bugs in their OS to make other devices incompatible. In my opinion the only sane solution is to leave the ship and jump on the windows train. Unfortunately. APPLE just doesn't treat their computers seriously anymore and that is sad truth.
    • Yeah, but Windows sucks, as well. It may be better in this particular case, but I've certainly had my share of weird Windows registry and driver problems. Also, backing up and restoring files is much easier on an Apple. Again, the fundamental problem is that musicians want long term stability and open-endedness, and computer / software companies don't.
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  • 1
    Gentlemen, I know your pain... 2 days & $80 dollars later it’s working again. It’s the only way. https://youtu.be/LmquLWE67aM
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  • I lucked out, buying my Touch while still on Sierra and seeing folks have issues with High Sierra, so I didn't upgrade.

    But yea, the Touch is looking like a horrible investment at this point, despite me paying $539 (demo). My personal disappointment is the lack of multi-timbral plugin support. The Touch & 2.X was exactly what I needed until I found that out. And now the differences between it & the Live (other than stand alone ability) are surfacing in bad ways. Much of Akai's marketing now only mentions X & Live. I can see the Touch losing support soon. It'll be my last Akai product when that happens.

    This is the 1st I've been disappointed in a music related product. I recently update my entire setup as I was stuck in 2010, on an old iMac with Pro Tools 8.X and hardware instruments. I'm 95% in the box now and am starting to understand the frustrations I've come across over the years.
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  • That was a smart move for now.

    For me, the Touch is an awesome MPC. I’ve enjoyed using it since day one. If you want a standalone unit then the Live or the X will be for you. I already have standalone legacy MPCs so the Live and X never really appealed to me.

    I have the same concern about the Touch getting left behind. I guess there’s no real way to know. I hope not but I wouldn’t be surprised.

    I see the Touch as Akai’s only real competition to Maschine and the Ableton Push, since all of them require being tethered to the computer.

    By the way, the MPC Studio is also a beast but the Touch has a lot more functionality.
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  • 1
    Tried the new 2.2.1 MPC software with the 4.3 Beta 3 driver for macOS High Sierra on 10.13.2 with 2016 MacBook Pro and still not working. Can you please make this a priority to fix? This has been unusable for months now.
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    • Time machine just backs up your system and file......have you had a bad experience? While I agree that's why I still do most things on paper and keep them locked in a box.
    • I've read about problems, and like I said, I don't like things that are too automatic. I also don't want something running in the background. When I'm working on music, I want all of the computer's resources doing that. I leave enough time at the end of the day to back it up.
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  • 1
    Finally I downgrade to Sierra and problem was solved. I will wait for a better solution for upgrading OS again.

    Cheers

    Andres
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  • So Nick D of Akai, 4 months after your original post, an update would be appropriate and appreciated!

    Is Akai making any effort to make the MPC Touch compatible with the new DisplayLink beta 4 driver? The MPC Touch can now function as an extended screen, but it still doesn't display the MPC software in touch mode.

    I look forward to hearing from you and your colleagues!
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  • By the way, if anybody needs any available OS X or macOS downloads, go here . . .

    https://support.apple.com/downloads/m...
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