MPC Touch DisplayLink driver compatibility with Mac OS High Sierra

Don’t update there is no solution until Apple solves with update.. Crashes when using the screen display
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  • Has anyone updated to Mojave beta and see if the touch comes back alive?
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  • I want to report that I had been on 10.13.3 for the past few months and MPC Touch worked fine, until recently I accidentally upgraded to 10.13.6. Like most people here had experienced, the Touch display stopped working.

    I then installed both DisplayLink 4.3 Beta 5 and 6, and followed the instructions given here:
    https://support.displaylink.com/knowl...

    This got me to a point where the Touch display not only came back again, but also as an extended display (I previously set a different wallpaper specifically for Touch, and that wallpaper showed up).

    BUT, the Touch UI doesn't get triggered, what I have now is just an empty screen with the wallpaper showing. And if I set it to mirror mode I can see the Touch screen duplicating the Mac screen, so I assume the DisplayLink is now working properly.

    The following 2 photos show my MPC Touch display comes up as extended display, but notice that opening MPC 2.0 software doesn't bring up the Touch UI on the MPC Touch device:




    And this photo shows my MPC Touch mirroring the Mac:


    Anyways, at least this is a good sign for start. Now I'm wondering if there's something AKAI can do to get the Touch UI properly triggered in this condition.

    Thanks!
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  • That's the problem. I'm sure Akai is aware of this problem but they won't do anything. Ummm, that's not really fair, they ARE doing one thing; running out the warranty coverage.
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  • Stupid question, but did you have touch connected to the Mac during the install? I had similar problem on 10.13.4. Helped when installed everything again without the touch connected. And then connected after installation. Should make difference but it did. Probably won't work but you can try.
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  • 1
    From here:

    https://support.displaylink.com/forum...

    Update: July 30th
    Dear DisplayLink macOS users,

    DisplayLink has worked for many months to maintain support for its users during the transition from macOS High Sierra to Mojave. While functionality such as Ethernet and audio or charging, where implemented, is unaffected on all releases, display connectivity has been limited on macOS releases from 10.13.4 through 10.13.6.

    Developers/users with access to Apple’s fifth developer preview of 10.14 Mojave, released on 30th July, will see full support has now been restored for multiple extended DisplayLink displays where DisplayLink driver v4.3 beta 5 (http://www.displaylink.com/downloads/...) is installed. We are doing wide scale testing of v4.3 beta against this preview and will release a new driver upon general availability of 10.14.

    Users of 10.13.4-10.13.6 should also use v4.3 beta 5 as it contains a workaround to enable one extended USB display (720p or 1080p). An FAQ details how to enable Apple AirPlay with DisplayLink display for extend or mirror mode: https://support.displaylink.com/knowl...

    Users on macOS 10.13.3 and earlier should remain for the time being with DisplayLink driver 4.1 to maintain full extended display functionality.

    We thank you for your extended patience, we continue to value your feedback and support.

    Kind regards,
    Alban
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  • Hey everybody,

    Just wanted to provide an update regarding OS compatibility from DisplayLink.

    Per the DisplayLink website:

    Important Information about macOS 10.13.4 and later

    DisplayLink has worked for many months to maintain support for its users during the transition from macOS High Sierra to Mojave. While functionality such as Ethernet and audio or charging, where implemented, is unaffected on all releases, display connectivity has been limited on macOS releases from 10.13.4 through 10.13.6.

    Developers/users with access to Apple’s fifth developer preview of 10.14 Mojave, released on 30th July, will see full support has now been restored for multiple extended DisplayLink displays where DisplayLink driver v4.3 beta 5 is installed. We are doing wide scale testing of v4.3 beta against this preview and will release a new driver upon general availability of 10.14.

    Users of 10.13.4-10.13.6 should also use v4.3 beta 5 as it contains a workaround to enable one extended USB display (720p or 1080p). An FAQ details how to enable Apple AirPlay with DisplayLink display for extend or mirror mode.

    Users on macOS 10.13.3 and earlier should remain for the time being with DisplayLink driver 4.1 to maintain full extended display functionality.


    You can find more information at this link.
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  • Nick D, has Akai tried the developer preview of Mojave with the Touch?
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  • I gave up on the MPC TOUCH, I went purchase the MPC LIVE!! That way I want have to worry about this problem again.
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  • I totally understand. I returned my Touch mid January when a lot of the nightmare started. Upgraded to Live and there was no turning back. Fortunately Sweetwater took it back and parlayed return to payments on the Live. No grief, stable and standalone mode made it even better. If you can upgrade, do so. If Akai hasn't fixed this in this time I don't think they're going to. The MPC Live is way better. Sorry to say for all you Touch users on Mac/HS. Good Luck!!
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    • view 7 more comments
    • The fact that Akai hasn’t confirmed any new testing is mind-boggling. This means we would have to wait until a whole new OS is released just to see if there will be any official support.

      To me, this means there won’t be. This also tells me that Akai can and will abandon ANY product at any time. The way they’ve chosen to handle this situation is disappointing and telling. By the way, I would be the first one to eat my words if they actually continue supporting the Touch past 10.13.3.

      Regarding Native Instruments, they’re not perfect, no company is. I’ve had great experiences with their customer service and I’ve also had great experiences with Akai customer service. If someone is happier using a different device, more power to them. It’s really all about what works for you.

      From a customer stand point, Akai hasn’t been honest with us and I don’t think I’ll give the current Akai any more money. I’ve used MPCs for years and the current Akai just proved that they take customers like me for granted. They assume a customer like me will automatically buy a Live or an X. The Touch provided a real sweet spot for certain studio setups. It’s a real missed opportunity to abandon it like this.
    • This was my first mpc and it sucks because I always wanted one. Growing up I couldn’t afford one I started on Fruity Loops 2 back in 5th grade lol. Bad first experience with akai.
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  • Hey MPC Touch users, we've one too and quite like it to our outfading legacy
    MPC Renaissance.
    The MPC Touch quite steadily runs on an older MacOS 10.11.6 and a Win 8.1
    system. Both operating systems are not outdated and get support (Apple/MS).

    Let's talk about display link: The current issues are on Apples side as we see it.
    The fruit company is real good in changing details of their operating systems
    ..creating trouble with audio drivers and whatnot in the past. This time display
    link hardware was kinda left in the dust, when using the very latest MacOS.
    It effects all companies offering hardware which depends on display link tech.

    If you've a Mac and really need to run the very latest OS, you may run into to
    trouble with display link hardware. If this gets sorted out by Apple in a newer
    operating system is the question, we wouldn't count on it ..maybe other stuff
    isn't working anymore. Use what works today, downgrade to an older Mac
    system ..install Windows via Bootcamp on Mac ..get a MPC Standalone if
    you're serious about it. Waiting for drivers or whatever won't help the music.

    PSOUND
    PEACE/o
    • view 13 more comments
    • You're right, definitely. Some people say the facts, others just sit and watch.
      Akai needs to know about it, and we think they do. Subject is Acknowledged.
      The MPC Toch won't be dropped, they cold have done it earlier. The bigger
      machines need to be supported with firmware, which takes quite some time.
      If you're an Apple Dev you might run the Mojave beta today and already see.
      We'll wait for the final release and make a move from OS 10.11.6 to 10.14.x
    • As stated above by gogsinchina it doesn't matter who broke it....it's a huge issues that needs fixing. Akai have updated drivers for the Renaissance, EIE, EIE Pro, MPC studio and so on. There's zero reason they should be ignoring this issues and zero reason why they have any excuse for this behavior. They wrote new drivers when making the Live and X, so they should be more than capable of incorporating a firmware update or fix for the touch. Displaylink shouldn't have been used regardless, and once again, having them update legacy gear, they need to do the same for the touch. Simply put.
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  • Cool, sounds like I can update my OS this fall... if I still own this thing.
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  • This really sucks I have tried everything to get this working and now all we have is an extended screen with a pads???????????? I do not want to get a mpc live I want the touch working right answers please?
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  • I’m F**king Pissed
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    Hey Nick!!! How about this! put all the features into the software that is exclusive to the hardware (midi chords and midi scales for the pads etc...) so that MPC Touch users can be totally free of that piece of garbage hardware.
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  • 1
    Hey Sean F, you can easily control your MPC software with the MK3 if you want. The MPC software is now open to midi control. However, once you dig into the MK3, you might not want to. Just FYI.

    I’ve been using my other equipment since my Touch stopped working properly. I have ZERO confidence it will work with the next macos update. It’s no longer part of my studio.
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  • I'm going to suppose that as Akai are not saying anything, the MPC Touch is not yet working with Mojave.
    Has anyone out there tried it yet?
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  • I made it work! downgrade to High Sierra 10.13.3 and then install the MPC 1.9.7 after that, upgrade to MPC 2.2.1 with its new drivers.
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