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MPK mini Pad not working

i just bought a new mpk midi and pad 6 doesn't work on my computer - most of the time. i plugged it into two other people's computers and it worked fine. any idea what it could be? i'm on a mac in os 10.11
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  • Hey Joshua,

    Thanks for posting!

    If you've tried using the MPK with other computers and it's sending data with that pad correctly, that's good news - your MPK is working properly!

    We can verify whether your MPK is sending MIDI data from that pad to your computer with MIDI monitoring software. A MIDI monitor will show you all the incoming data from any MIDI controllers or MIDI interfaces that you have connected to your computer.

    For testing MIDI devices on Mac:
    Download snoize: MIDI Monitor

    Select the MPK as a MIDI input source in the monitor and send some data with its keys, pads, and controllers. Does pad 6 send data to the monitor? If it does, we know your computer is receiving the data. If that's the case, it sounds like the audio software might be filtering that note out. What software are you using?
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  • thanks for your reply.

    i'm using ableton live, but that's not the issue.

    i opened midi monitor - the pad is not sending midi. it is also not lighting up like the other pads.

    what else can i do to trouble shoot?
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  • If the pad is not illuminated and not sending MIDI data, it sounds like your product may need to be serviced. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Akai Pro Support Page. Select Warranty or Service Inquiry from the drop down menu.

    or

    • For quicker support, call your nearest Support Office or International Distributor.

    Make sure to reference or link this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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