Help get this topic noticed by sharing it on Twitter, Facebook, or email.
Josh Alvey November 16, 2015 18:30

New EIE Pro Driver Crashed My Computer

So I had been waiting eagerly for Akai to release new EIE Pro drivers so then I could update my iMac to El Capitan. So I was finally able to do that last night. However this morning when the update was complete and I installed the new driver, about 10 seconds after turning on my EIE Pro my computer crashed. (I tested it again and the same thing happened). Has this happened to anyone else? If so does anyone have a solution?
1 person has
this question +1
Reply
  • EMPLOYEE
    Corey S (Employee) November 17, 2015 20:12
    Hi Josh,

    Thanks for posting!

    How does the computer crash exactly? Kernel panic? Do you have any error messages that you can share?

    There are a lot of things that can cause your computer to crash especially when updating the OS, including a bad update or bad driver install. I haven't seen this come up for anyone else so far.

    Basically you should start by going through some standard mac troubleshooting:

    1. Repair Disk Permissions
    2. Reset SMC
    3. Reset PRAM/NVRAM

    Afterwards, reinstall the driver:

    EIE Pro - OSX 10.11 Driver

    Hope this helps!
    Comment
    good answer! good answer! (undo)
  • (some HTML allowed)
    How does this make you feel?     Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

    Cancel
  • Josh Alvey November 18, 2015 00:20
    Thanks for replying Corey! So I've done everything you recommended and it still crashed my computer. Here's the report, I believe its a kernel panic, but I don't really know what that means:

    Anonymous UUID: 9D396E4C-658B-8B91-E06A-BD48FC763D05

    Tue Nov 17 17:15:21 2015

    *** Panic Report ***
    panic(cpu 0 caller 0xffffff80019d6bba): Kernel trap at 0xffffff7f84b530f4, type 14=page fault, registers:
    CR0: 0x000000008001003b, CR2: 0x000000000000066c, CR3: 0x0000000145dfb07c, CR4: 0x00000000000626e0
    RAX: 0x0000000000000000, RBX: 0x0000000000000000, RCX: 0x0000000000000001, RDX: 0x00000000000009e8
    RSP: 0xffffff909cc1b960, RBP: 0xffffff909cc1b960, RSI: 0x0000000000000000, RDI: 0x0000000000000660
    R8: 0xffffff800f3bf000, R9: 0x0000000000010001, R10: 0xffffff80020e0b78, R11: 0x00000000000002ff
    R12: 0xffffff806cf62008, R13: 0xffffff80147a6900, R14: 0x0000000000000660, R15: 0x0000000000000000
    RFL: 0x0000000000010246, RIP: 0xffffff7f84b530f4, CS: 0x0000000000000008, SS: 0x0000000000000010
    Fault CR2: 0x000000000000066c, Error code: 0x0000000000000000, Fault CPU: 0x0, PL: 0

    Backtrace (CPU 0), Frame : Return Address
    0xffffff909cc1b5f0 : 0xffffff80018e5307
    0xffffff909cc1b670 : 0xffffff80019d6bba
    0xffffff909cc1b850 : 0xffffff80019f4313
    0xffffff909cc1b870 : 0xffffff7f84b530f4
    0xffffff909cc1b960 : 0xffffff7f84b6dbc7
    0xffffff909cc1b980 : 0xffffff7f84b69e77
    0xffffff909cc1ba30 : 0xffffff7f84b69659
    0xffffff909cc1ba50 : 0xffffff7f84b63e5e
    0xffffff909cc1bab0 : 0xffffff7f84b645e9
    0xffffff909cc1bb20 : 0xffffff7f84b5229d
    0xffffff909cc1bbe0 : 0xffffff8001ee1967
    0xffffff909cc1bd20 : 0xffffff80019a07d0
    0xffffff909cc1be30 : 0xffffff80018e9aa3
    0xffffff909cc1be60 : 0xffffff80018cd478
    0xffffff909cc1bea0 : 0xffffff80018dcfd5
    0xffffff909cc1bf10 : 0xffffff80019c13aa
    0xffffff909cc1bfb0 : 0xffffff80019f4b36
    Kernel Extensions in backtrace:
    com.akai.eie.driver(3.3.2)[0B4E8DCE-F894-3C4E-80B4-10E3A131E056]@0xffffff7f84b4c000->0xffffff7f84ba9fff
    dependency: com.apple.iokit.IOUSBFamily(900.4.1)[B8A47713-421B-3885-9933-515C395E3DB0]@0xffffff7f82400000

    BSD process name corresponding to current thread: identityservices

    Mac OS version:
    15B42

    Kernel version:
    Darwin Kernel Version 15.0.0: Sat Sep 19 15:53:46 PDT 2015; root:xnu-3247.10.11~1/RELEASE_X86_64
    Kernel UUID: AB5FC1B4-12E7-311E-8E6F-9023985D8C1D
    Kernel slide: 0x0000000001600000
    Kernel text base: 0xffffff8001800000
    __HIB text base: 0xffffff8001700000
    System model name: iMac12,1 (Mac-942B5BF58194151B)

    System uptime in nanoseconds: 236644488554
    last loaded kext at 210834108104: com.akai.eie.driver 3.3.2 (addr 0xffffff7f84b4c000, size 385024)
    last unloaded kext at 120070669728: com.apple.driver.usb.AppleUSBUHCI 1.0.1 (addr 0xffffff7f828f5000, size 126976)
    loaded kexts:
    com.akai.eie.driver 3.3.2
    com.apple.driver.AudioAUUC 1.70
    com.apple.driver.AppleHWSensor 1.9.5d0
    com.apple.driver.AGPM 110.20.21
    com.apple.filesystems.autofs 3.0
    com.apple.driver.AppleOSXWatchdog 1
    com.apple.driver.AppleMikeyHIDDriver 124
    com.apple.driver.AppleHDA 272.50.31
    com.apple.driver.AppleUpstreamUserClient 3.6.1
    com.apple.driver.pmtelemetry 1
    com.apple.iokit.IOUserEthernet 1.0.1
    com.apple.kext.AMDFramebuffer 1.3.8
    com.apple.iokit.IOBluetoothSerialManager 4.4.2f1
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.AMDRadeonX3000 1.3.8
    com.apple.driver.AppleHV 1
    com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
    com.apple.kext.AMD6000Controller 1.3.8
    com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.2f1
    com.apple.driver.AppleIntelHD3000Graphics 10.0.0
    com.apple.driver.AppleIntelSNBGraphicsFB 10.0.0
    com.apple.driver.AppleSMCLMU 208
    com.apple.driver.AppleThunderboltIP 3.0.8
    com.apple.driver.AppleMikeyDriver 272.50.31
    com.apple.driver.AppleLPC 3.1
    com.apple.driver.AppleSMCPDRC 1.0.0
    com.apple.driver.AppleBacklight 170.8.1
    com.apple.driver.AppleMCCSControl 1.2.13
    com.apple.iokit.SCSITaskUserClient 3.7.7
    com.apple.driver.AppleIRController 327.5
    com.apple.driver.AppleUSBCardReader 3.7.1
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
    com.apple.BootCache 37
    com.apple.iokit.IOAHCIBlockStorage 2.8.0
    com.apple.driver.AppleFWOHCI 5.5.2
    com.apple.driver.AirPort.Atheros40 700.74.5
    com.apple.iokit.AppleBCM5701Ethernet 10.1.11
    com.apple.driver.usb.AppleUSBEHCIPCI 1.0.1
    com.apple.driver.AppleAHCIPort 3.1.5
    com.apple.driver.AppleRTC 2.0
    com.apple.driver.AppleACPIButtons 4.0
    com.apple.driver.AppleHPET 1.8
    com.apple.driver.AppleSMBIOS 2.1
    com.apple.driver.AppleACPIEC 4.0
    com.apple.driver.AppleAPIC 1.7
    com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0
    com.apple.nke.applicationfirewall 163
    com.apple.security.quarantine 3
    com.apple.security.TMSafetyNet 8
    com.apple.driver.AppleIntelCPUPowerManagement 218.0.0
    com.apple.driver.AppleBluetoothHIDKeyboard 181
    com.apple.driver.IOBluetoothHIDDriver 4.4.2f1
    com.apple.driver.AppleHIDKeyboard 181
    com.apple.kext.triggers 1.0
    com.apple.driver.DspFuncLib 272.50.31
    com.apple.kext.OSvKernDSPLib 525
    com.apple.iokit.IOSurface 108.0.1
    com.apple.iokit.IOSerialFamily 11
    com.apple.iokit.IOAcceleratorFamily2 203.10
    com.apple.driver.CoreCaptureResponder 1
    com.apple.iokit.IOFireWireIP 2.2.6
    com.apple.driver.AppleHDAController 272.50.31
    com.apple.iokit.IOHDAFamily 272.50.31
    com.apple.iokit.IOAudioFamily 204.1
    com.apple.vecLib.kext 1.2.0
    com.apple.driver.IOPlatformPluginLegacy 1.0.0
    com.apple.kext.AMDSupport 1.3.8
    com.apple.AppleGraphicsDeviceControl 3.11.33b1
    com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.2f1
    com.apple.iokit.IOBluetoothFamily 4.4.2f1
    com.apple.driver.AppleThunderboltEDMSink 4.1.1
    com.apple.driver.AppleSMBusPCI 1.0.14d1
    com.apple.driver.IOPlatformPluginFamily 6.0.0d7
    com.apple.driver.AppleBacklightExpert 1.1.0
    com.apple.iokit.IONDRVSupport 2.4.1
    com.apple.driver.AppleSMC 3.1.9
    com.apple.driver.AppleSMBusController 1.0.14d1
    com.apple.iokit.IOGraphicsFamily 2.4.1
    com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.7
    com.apple.iokit.IOBDStorageFamily 1.8
    com.apple.iokit.IODVDStorageFamily 1.8
    com.apple.iokit.IOCDStorageFamily 1.8
    com.apple.iokit.IOAHCISerialATAPI 2.6.2
    com.apple.driver.usb.IOUSBHostHIDDevice 1.0.1
    com.apple.iokit.IOUSBHIDDriver 900.4.1
    com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.7
    com.apple.iokit.IOUSBMassStorageDriver 1.0.0
    com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7
    com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1
    com.apple.driver.usb.AppleUSBHub 1.0.1
    com.apple.driver.AppleThunderboltDPInAdapter 4.1.2
    com.apple.driver.AppleThunderboltDPOutAdapter 4.1.2
    com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.2
    com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
    com.apple.driver.AppleThunderboltNHI 4.0.4
    com.apple.iokit.IOThunderboltFamily 5.0.6
    com.apple.iokit.IOFireWireFamily 4.5.8
    com.apple.iokit.IO80211Family 1101.24
    com.apple.driver.corecapture 1.0.4
    com.apple.iokit.IOEthernetAVBController 1.0.3b3
    com.apple.driver.mDNSOffloadUserClient 1.0.1b8
    com.apple.iokit.IONetworkingFamily 3.2
    com.apple.iokit.IOUSBFamily 900.4.1
    com.apple.iokit.IOAHCIFamily 2.8.0
    com.apple.driver.usb.AppleUSBEHCI 1.0.1
    com.apple.iokit.IOUSBHostFamily 1.0.1
    com.apple.driver.AppleUSBHostMergeProperties 1.0.1
    com.apple.driver.AppleEFINVRAM 2.0
    com.apple.driver.AppleEFIRuntime 2.0
    com.apple.iokit.IOHIDFamily 2.0.0
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.security.sandbox 300.0
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.driver.AppleKeyStore 2
    com.apple.driver.AppleMobileFileIntegrity 1.0.5
    com.apple.driver.AppleCredentialManager 1.0
    com.apple.driver.DiskImages 415
    com.apple.iokit.IOStorageFamily 2.1
    com.apple.iokit.IOReportFamily 31
    com.apple.driver.AppleFDEKeyStore 28.30
    com.apple.driver.AppleACPIPlatform 4.0
    com.apple.iokit.IOPCIFamily 2.9
    com.apple.iokit.IOACPIFamily 1.4
    com.apple.kec.Libm 1
    com.apple.kec.pthread 1
    com.apple.kec.corecrypto 1.0
    Model: iMac12,1, BootROM IM121.0047.B21, 4 processors, Intel Core i5, 2.7 GHz, 4 GB, SMC 1.71f22
    Graphics: AMD Radeon HD 6770M, AMD Radeon HD 6770M, PCIe, 512 MB
    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
    AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.74.0-P2P
    Bluetooth: Version 4.4.2f1 16391, 3 services, 27 devices, 1 incoming serial ports
    Network Service: Ethernet, Ethernet, en0
    Serial ATA Device: ST31000528AS, 1 TB
    Serial ATA Device: OPTIARC DVD RW AD-5690H
    USB Device: USB 2.0 Bus
    USB Device: FaceTime HD Camera (Built-in)
    USB Device: Hub
    USB Device: BRCM2046 Hub
    USB Device: Bluetooth USB Host Controller
    USB Device: USB 2.0 Bus
    USB Device: Hub
    USB Device: USB Receiver
    USB Device: IR Receiver
    USB Device: Card Reader
    Thunderbolt Bus: iMac, Apple Inc., 22.1
    Comment
    good answer! good answer! (undo)
  • (some HTML allowed)
    How does this make you feel?     Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

    Cancel
  • EMPLOYEE
    Corey S (Employee) November 20, 2015 15:18
    Hi Josh,

    Did you ever contact support per our discussion at this thread?

    http://community.akaipro.com/akai_pro...

    Combined with your last inquiry, there's a very good chance that this is a malfunction with the EIE Pro, not the driver. I recommend to contact support about this if you have not already. Here are a couple of options that you could choose from:

    • Submit Warranty or Service inquiry with our Technical Support team by logging onto the Akai Pro Support Page. Select Warranty or Service Inquiry from the drop down menu.

    or

    • For quicker support, call your nearest Support Office or International Distributor.

    Make sure to reference or link this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
    Comment
    good answer! good answer! (undo)
  • (some HTML allowed)
    How does this make you feel?     Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

    Cancel
  • Justin Ounanian November 30, 2015 01:58
    Hey guys this same thing happened to me. I updated the drivers and still doesn't work, doesn't recognize the interface. Any news on this? would love the help!
    Comment
    good answer! good answer! (undo)
  • (some HTML allowed)
    How does this make you feel?     Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

    Cancel
  • Boris March 30, 2016 09:54
    Same trouble here on my 2 macs
    Comment
    good answer! good answer! (undo)
  • (some HTML allowed)
    How does this make you feel?     Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

    Cancel
  • Boris March 30, 2016 09:55
    How such a thing is possible!?
    Comment
    good answer! good answer! (undo)
  • (some HTML allowed)
    How does this make you feel?     Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

    Cancel
  • EMPLOYEE
    Corey S (Employee) March 30, 2016 12:51
    Hi Boris,

    This could indicate a problem with the hardware. Please reach out to your nearest Tech Support team or International Distributor for further assistance. Here are a couple of options that you could choose from:

    • Submit Warranty or Service inquiry with our Technical Support team by logging onto the Akai Pro Support Page. Select Warranty or Service Inquiry from the drop down menu.

    or

    • For quicker support, call your nearest Support Office or International Distributor.

    I hope this helps! Let me know if you have any additional questions.
    Comment
    good answer! good answer! (undo)
  • (some HTML allowed)
    How does this make you feel?     Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

    Cancel
  • Boris March 30, 2016 12:54
    yes, i think your developers coded the new driver with their feet. it's not hardware and you know it. So make the job done and quickly please!
    Comment
    good answer! good answer! (undo)
    • Corey S (Employee) March 31, 2016 13:35
      Hi Boris,

      This issue cannot be resolved here on the forum. While it's possible that the driver is playing a part here, more often than not, I've seen kernel panics caused by actual hardware issues. This is sometimes the computer hardware, but because you've already tested with two systems, it's more likely the EIE.

      Other possibilities include needed firmware updates for computer components, bad RAM, bad hard-disk, bad OS instell, etc. This article will go through some more troubleshooting steps:

      http://www.macworld.com/article/20272...

      It could even just be a bad install of the driver or a corrupted .plist file. Reinstall the driver and check out this article from Presonus on deleting your audio device preference file:

      http://us.focusrite.com/answerbase/my...

      But in the end, it's rare for a driver to cause a kernel panic. Especially this driver. If you continue to have trouble, please reach out to our Tech Support and they'll be happy to help you from there.

      Let me know if you have any questions.
    • Cancel
    • Cancel
  • (some HTML allowed)
    How does this make you feel?     Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

    Cancel
  • Boris March 30, 2016 12:54
    or this really could end with a class action
    Comment
    good answer! good answer! (undo)
  • (some HTML allowed)
    How does this make you feel?     Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

    Cancel
  • Josh Alvey April 01, 2016 02:25
    Hey everyone that has this same problem, I have finally found a solution that worked for me! I'm not sure why but over time the .plist files (mentioned by Corey) became corrupt, causing a kernel panic any time I turn on the EIE Pro. So by using the article posted above from Presonus on how to clear those out, the problem was solved! Now if we could just figure out why those darn files become corrupt in the first place that would be great! haha

    Thank you Corey for posting that!
    Comment
    good answer! good answer! (undo)
  • (some HTML allowed)
    How does this make you feel?     Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

    Cancel
  • Boris April 01, 2016 14:09
    It didn't work for me. Can you describe the steps of what you did?
    Comment
    good answer! good answer! (undo)
  • (some HTML allowed)
    How does this make you feel?     Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

    Cancel
  • Boris April 01, 2016 14:11
    And where did you find the Midisetup plist file. I can't find it
    Comment
    good answer! good answer! (undo)
  • (some HTML allowed)
    How does this make you feel?     Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

    Cancel