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I’m frustrated

Why won’t my MPK88 work???

Here is a list of my observations:
-MPK powers on when plugged in but Ableton/Kontakt/MIDI monitor/etc only detect MIDI data for about 5 mins
-MPK still shows up as a usable MIDI port in all aforementioned apps
-If I unplug the MPK, it doesn’t power without some jangling of the USB cable on MPK end
-the controller is typically, by this point, frozen. Faders/knobs don’t register any change even on the MPK itself and I can’t cycle through presets

I’ve tried powered it with a power supply and connecting it to my laptop with an UNO (not even sure if that’s a usable configuration) and still nothing.

I have no idea what could be the source of this thing freezing up like this and I don’t even know where to start with repairing it.

Anyone please help!
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  • Hey Daniel,

    Sorry you're having some trouble with your MPK! I would recommend testing the connection between the MPK and the computer with a different USB cable. with different USB ports on your computer, and even a different computer to see if you can reproduce the same behavior.

    If the connection is not the cause of this behavior, based on what you've described, it sounds like your product may need to be serviced. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Akai Pro Support Page. Select Warranty or Service Inquiry from the drop down menu.

    or

    • For quicker support, call your nearest Support Office or International Distributor.

    Make sure to reference or link this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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